Everything about SAMANAGA
Everything about SAMANAGA
Blog Article
“With reporting, measurability, and insights from Samanage, It really is armed with the information to showcase the legitimate price of IT to organizational leaders.”
Samanage is not so common without having a purpose. It scored quite significant in our take a look at of assist desk application providers and our our critique workforce was impressed Together with the options and top quality of services provided by this Resource.
This primary perspective is the place most agents will commit their time and it can be extensively configured; vital details for instance thanks dates and the requestor could be demonstrated in the main check out, preserving you from needing to click on Each individual incident when triaging.
Our specialists have performed a full Samanage critique detailing its attributes, consumer comments, customer support, and various vital elements. Employing our SmartScore technique we gave Samanage an incredibly gratifying score of 9.
Samanage's IT Company Desk and Asset management suite has numerous functions companies could possibly be trying to find and provides a small no cost trial, but a lackluster interface implies it's actually not a healthy for everybody.
You may have an IT services desk only, an asset administration support only or an built-in Remedy. Samanage is made for full ITIL compliance; expectedly, significant firms will find it aligned with their assistance desk workflows. Even so, the answer currently being a cloud service, can be scalable to the demands of small and medium organizations.
2nd, he identified that Samanage permits you to oversee the entire asset lifecycle. In addition, you get important info outside of the specs in the asset. “The agent then stories back again day by day to Samanage with data factors of desire regarding the asset’s effectiveness, area together with other essential areas.”
The only drawback is once you don’t need some of these options, your assistance desk could be carrying needless baggage and price. Thoughts that Samanage is ITIL-compliant; for those who’re not gunning for rigid standards or in the event you’re a small or medium player, Make sure you be obvious regarding your specific desires all through price tag quotation in order to avoid purchasing unused extra capabilities.
A fast correct for This is certainly to offload the mundane very little tasks from IT assistance and make a self-services portal. Most helpdesk options provide this feature, Samanage bundled. But not all are ITIL-Qualified, in order that they deficiency comprehensive assistance catalog abilities that Samanage options.
Its capacity to streamline guidance workflows, greatly enhance visibility throughout IT operations, and provide superb consumer help have attained the application one among our major awards.
In the make a difference of weeks, we were being capable to streamline our support requests and delivery flows by furnishing All people–the large manager to guidance read more agents to rank and file throughout departments–better visibility of their requests. Furthermore, an agent can promptly increase a ticket by simply clicking the “+” button within the interface.
“With the Samanage Neighborhood, mobile phone phone calls, Stay chat and social media marketing, Samanage team associates are practically merely a click on absent to reply inquiries and acknowledge responses.”
Through the years, We've got setup strategic partnerships with international industry-primary producers and vendors while in the ICT, Electrical power & Wellbeing Room to deliver modern customised solutions to our customers.
We talked to Doron Gordon, founder & CEO of Samanage, and requested him a few questions that we hope expose somewhat more about Samanage for a computer software and its function in supporting your do the job.